Return/Exchange

For any return/exchange queries please reach us on email, and we will get back to you at the speed of light.

We take utmost care to deliver products in good condition. However, if a possibility of return/exchange arises we are open to it. As these are all hand painted and crafted products there might be a slight variation in colour/brightness/ texture in comparison to what you see on our website as viewed on your mobile or laptop’s monitor.

We will accept returns/exchange only if the product delivered to you is not the same purchased on site by you or if there are damages found upon delivery, which makes the product unworkable. In this case please contact and notify us within 48 hrs of delivery (between 10 am-7pm on all days), with your order details and image of the defective product: Email: info@brickroad.in, Phone: +91.9319923838.

On receipt and acknowledgement of email, we will initiate the return/exchange process. The product should be returned and handed over to delivery in the same condition it left our workshop – tags and labels intact. Upon receiving and checking the product we will initiate refund. 

In case of an Exchange, remember every product is a one of a kind, i.e. you may never get the exact same product. However, you can choose anything else you fancy – which could also happen to be, if in stock, a very similar piece to the one you initially bought.

Please note: All prices mentioned on the website are inclusive of 18% GST.